Privacy Policy

At Ellie’s, we are committed to protecting the privacy and security of our guests’ personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our property or use our services.

1. Information Collection:
   • We may collect personal information such as your name, contact details, payment information, and preferences when you make a reservation or interact with us.
   • We may also collect non-personal information such as your IP address, browser type, and device information when you visit our website.
2. Use of Information:
   • We use the information collected to process reservations, provide personalized services, communicate with guests, and improve our services.
   • Your information may also be used for marketing purposes, such as sending promotional offers or newsletters. You have the option to opt out of marketing communications at any time.
3. Information Sharing:
   • We may share your information with third-party service providers, such as payment processors and booking platforms, to facilitate your reservation and enhance your guest experience.
   • We may also share your information with law enforcement authorities or other third parties when required by law or to protect our rights, property, or safety.
4. Data Security:
   • We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, or alteration.
   • Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security of your information.
5. Data Retention:
   • We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
6. Cookies and Tracking Technologies:
   • We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookies through your browser settings.
7. Third-Party Links:
   • Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of these websites.
8. Children’s Privacy:
   • Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
9. Your Rights:
   • You have the right to access, update, or delete your personal information. You may also have the right to restrict or object to certain processing activities. Please contact us if you would like to exercise these rights.
10. Policy Updates:
    • We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting.

By using our services or providing us with your information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

If you have any questions or concerns about our Privacy Policy, please contact us

Ellies House,
No 241, Vilegoda, Ahungalla Sri Lanka
Tel: +94 76 5317 073 
Mail: info@ellieshouse.lk